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The Importance of Dynamic Customer Service in a COVID-19 Food & Beverage Industry

  • Consciously or unconsciously, food and beverage owners are shifting their business model from static to dynamic. A shift from ‘going from your home to the venue’ to ‘the venue coming to your home,’ as well as a shift from ‘a food delivery service’ to ‘an at home experience.’

  • Not only can you use technology and digital transformation, but you can revisit the menu, understand customer behaviours and cut unnecessary costs to create the successful formula for your business.

  • Shifting the perspective: your core values matter.

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